Service Delivery Leader
Here at Ford Mainwaring, we’re lucky to have so many talented people working with us. Today, we’re spending five minutes with Mark, a veteran within the building services industry, with a career spanning 37 years.
- Can you tell us a bit about your journey and what got you here today?
“Straight from school I worked for 12 months down the pit before starting an apprenticeship as a boiler engineer at 17 years old, I then progressed through the years as a senior engineer, contract manager, technical manager, service manager and now I am the Service Delivery Leader at Ford Mainwaring.”
- What inspired you to pursue a career in the maintenance sector?
My dad came from an engineering background initially which shaped my academic choices at school. Back in the day It was thought that I’d have a career as a draughtman within an engineering company, but apprenticeships were difficult to obtain and employers had the pick of the crop. That said I still obtained an O level pass in technical drawing at school which has left me in good stead in this modern era.
- What are 3 words to describe FML?
Professional – Dynamic – Flexible.
At FML we are fortunate to have a great team both in the office and in the field. In the office we can draw on 100+ years of technical experience amongst our tight knit team where everyone has a vital role to play. Nobody works with a silo mentality, so we always cover our colleagues when they are out of the office or where they require additional support with an unfamiliar aspect of their current project. This can only benefit the client in the long term and its something that we always encourage at FML. We absolutely embrace flexibility at FML whether this is being able to work from home when required. Again, this can only help to reinforce that team ethic and in my opinion helps to drive better productivity from our staff
- What do you like most about your job?
If I had to decide on one thing it would be being able to get out on the road with the mobile team and pass on my experience especially if there is a problematic aspect to a job. Also, for me it’s being able to pass on impartial advice to the client when trying to resolve their issues especially if its of a technical matter. I believe that this builds up trust with the FML team and the client which can only benefit everyone. Being the clients “trusted adviser” is key to me
- Tell us something about yourself that would surprise us.
When I was younger, I always had an interest in radio. In later years I was an avid shortwave listener often monitoring trans-atlantic air liners talking to controllers on the HF bands. Even today I still have the occasional listen to the Shanwick Oceanic Control on shortwave. In later years I passed the amateur radio examination in 1993 and at one point I was able to send & receive morse code. Unfortunately, due to family – work commitments I never pushed on with the morse code side of the hobby. Today I’m active on 2m (144 MHz) SSB as well as 40m (7 MHz)
What kinds of hobbies and interests do you have outside of work?
Outside of work I love to mess around in the garden which generally involves not gardening but putting more wire in the air for my radio interests, much to my partners annoyance. I also follow my local football team Port Vale. I have been a season ticket holder for years along with my dad and youngest son. About 8 years ago we famously did every Port Vale game home and away in 1 season. Probably never to be repeated for me again
What would you most like to tell yourself at age 13?
This is an absolute no brainer, try harder at school. When I look back at my school days I’d like to think that I was keen and to be fair I left school with 7 O levels but ultimately I couldn’t wait for school to finish and get out into that big wide world. Looking back, I wished I could have done another 5 years but, in my day, not many kids from my school had the chance to go to university. My route via my apprenticeship was a technical college with technical qualifications
Whichever path you take give it 100%. When you are 13 being 54 seems a lifetime away, trust me it comes along quicker than you think!
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