CASE STUDIES

Sanctuary Housing

Our Client:

Sanctuary is a housing and care provider, operating across England and Scotland for over 50 years, helping over a quarter of a million people. As a non-profit service, their focus is on helping as many people as possible, believing that everyone deserves a safe home. Sanctuary Housing is one of the UK’s leading social housing landlords, managing over 69,000 homes across the UK. They require the highest level of service which Ford Mainwaring strives to deliver at their head office site in Worcester.

The Briefing:

Ford Mainwaring has had an almost continuous relationship with Sanctuary Housing for over 10 years. We provide a comprehensive range of HVAC and mechanical and electrical services at their head office site in Worcester which comprises four buildings. In addition to this, we also provide emergency cover for several other Sanctuary-managed complexes throughout the UK.

Ford Mainwaring maintains and cements our excellent relationship through regular monthly contract review meetings with the client along with senior management & the service delivery team at Ford Mainwaring. Our senior management team at Ford Mainwaring can draw on individual HVAC and mechanical and electrical experience of over 35 years allowing us to deliver our services in the most efficient and cost-effective manner.

We aim to be our client’s trusted advisor and strive to provide added value to any contract through experience, robust management processes and continued client relationships developed at all levels. We measure our success working alongside Sanctuary Housing by our continued retention of this valuable contract.

Services Offered:

• Comprehensive and structured PPM regime
• Emergency call-out system 24/7 – 365 days per year to include a senior manager on call
• Service and maintenance of boilers, pumps and AHU equipment
• Service and maintenance of AC equipment, heat pumps and fan coil units
• Service and maintenance of critical chiller equipment
• Monthly service of BMS equipment at Worcester Head Office site
• Annual maintenance to HV transformer equipment